Working from home

What do I need?

To work from home, you will need:

  • Your laptop and power supply

  • Headphones

  • Wireless internet connection.

  • A suitable space to work

System access

You can use the following applications without any further configuration:

File access

Depending on how your department is set up you will be able to access your files through one of the following:

Jabber

Cisco Jabber is a version of your desktop phone on your laptop. It works best if you use headphones.

You can use Jabber to:

  • Make and receive internal/external calls (Access all Trust Office numbers)

  • Pick up calls to a hunt group.

  • Divert calls to your mobile of phone

  • Join Video Conference calls.

How to use Jabber:

Guides:

Microsoft Teams

Microsoft Teams can be accessed online https://teams.microsoft.com/ or via the desktop applications.

Teams can be used for:

  • Communication – Messaging, Calls and Video

  • Collaboration

  • Channels and streams of information

Note: You cannot make external calls with Microsoft teams, this should only be used for internal multi-person video/audio calls.

Microsoft Teams Guides:

Applications

To access the following systems, you will need to run a VPN (see below for VPN instructions). Once the VPN is connected these systems will work as normal:

  • PFS

  • Compleat

  • Fees SIMS Database

  • ThankQ

  • PeopleXD – Back Office Only

We cannot configure VPN access on personal machines

How to use the VPN?

[Selected users only]

Click on the Wi-Fi icon then select the STAFFVPN from the top of the list. Click Connect to start the VPN


Hosting video conference calls

The solution you use for holding a phone call / video conference will depend on whom is attending. Cisco Jabber is great when calling someone on a phone number but Teams might be better for internal team meetings. If some of your team are in the office then the VC equipment and Jabber may be suited.

Note: IT are currently developing a system to allow MS Teams calls to be made from the meeting room video conferencing units. This article will be updated as soon as the system is fully operational.

The below should help you identify the best method for your particular call. Please contact the IT team if you have any questions.

Scenario 1
GDST phone call to someone not using MS Teams = Cisco Jabber

Scenario 2
GDST video call to someone not using MS Teams = Cisco Jabber

Scenario 3
GDST video call between individual team / Trust Office staff = Microsoft Teams

Scenario 4
GDST video call between team / Trust Office / school staff from a Trust Office meeting room = Cisco Jabber & VC equipment in meeting rooms

Scenario 5
Video call from meeting room including GDST and non GDST participants = Cisco Webex (please book this with the IT team)

Scenario 6
Video call with GDST and non-GDST staff = Zoom

Other useful Guides


Working from home and security

GDST-Work-from-home-guide

Last updated 25/09/2020 by Paul Wheeler